Our Service Policy

1. Scope of Services

Global Asset Recovery provides professional blockchain investigation, asset tracing, and legal recovery services for victims of cryptocurrency fraud, theft, and cybercrime. Our services include, but are not limited to:

• Blockchain transaction analysis and fund tracing
• Digital forensics and evidence gathering
• Legal support and cross-border enforcement coordination
• Asset freeze and recovery assistance
• Post-recovery security consultation

Each engagement is tailored to the specific circumstances of the case. We do not guarantee specific outcomes but commit to applying our full expertise and resources to achieve the best possible result for our clients.

2. Confidentiality & Privacy

We treat all client information with the highest level of confidentiality. Any data, documents, or communications shared with us are protected under strict privacy protocols.

Our data handling practices comply with applicable data protection regulations, including GDPR and CCPA where relevant.

3. No-Win, No-Fee Policy

We operate on a contingency-based fee structure for recovery cases. This means:

• No upfront fees — you pay nothing to start your case.
• Success-based fees — we only charge a percentage of the amount successfully recovered.
• Transparent fee disclosure — all fee terms are clearly communicated and agreed upon before any work begins.

Initial consultations and case evaluations are always free and carry no obligation.

4. Client Responsibilities

To maximize the effectiveness of our services, clients are expected to:

• Provide accurate, truthful, and complete information about their case
• Share all relevant documents, transaction IDs, wallet addresses, and communication records promptly
• Maintain communication and respond to our requests in a timely manner
• Act in good faith and cooperate fully with our investigation and legal efforts

Failure to cooperate or provide accurate information may affect our ability to pursue recovery and may result in the suspension of services.

5. Limitation of Liability

Global Asset Recovery provides services with professional diligence and care. However, due to the complex and unpredictable nature of cybercrime, we cannot guarantee:

• Full recovery of all lost assets
• Specific timelines for case resolution
• Outcomes in cases involving malicious or sophisticated actors

Our liability is limited to the total fees paid for our services. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

6. Refund & Cancellation Policy

Clients may cancel their engagement at any time. For cases where no recovery has been achieved, no fees are owed. If fees have been paid in advance (in cases not covered by our No-Win, No-Fee model), a pro-rata refund will be processed for unused services.

All refund requests are reviewed within 10 business days and processed promptly.

7. International Jurisdiction

Our services span multiple jurisdictions. While we work with local legal partners worldwide, clients acknowledge that recovery efforts may be subject to the laws and regulations of the jurisdictions involved. We will advise on legal considerations and obtain necessary consents before proceeding with cross-border actions.

8. Contact & Dispute Resolution

If you have any questions about this policy or wish to discuss a dispute, please contact our team via WhatsApp. We are committed to resolving any concerns fairly and promptly.

Any unresolved disputes will be settled through arbitration in accordance with the laws of the jurisdiction agreed upon with the client.